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Customer Service- Apprenticeship

Posted 11th January 2019

Apply now
  • Reigate
  • Permanent
  • Up to £12000 per annum
  • Call Centre and Customer Service

Reference: J485672

Job title: Customer Service – Apprenticeship
Location: Reigate
Wage: £12,000 per annum
Start date: ASAP

Working hours: Week 1: Mon-Thurs 11am-7pm & Fridays 9am-5pm, Week 2: Mon- Fri 9am -5pm.

Time spent in training: You are required to spend a minimum of 8 hours per week in training that supports your apprenticeship course

What is an apprenticeship?

Apprenticeship courses are developed by employers and professional bodies, ensuring apprentices study a curriculum that is tailored to real-world job roles. All our courses are accredited by an authorised awarding body or the Institute of Apprenticeships, guaranteeing you work towards an approved, professional certificate. Completing an apprenticeship will help you develop the knowledge and skills required to excel in your chosen career, providing a concrete foundation for future growth.

Apprenticeship courses available: Customer Service L2

Course information:

Customer Service Level 2

About the role:

My client provide expert, high quality advice on Income Protection Insurance, Critical Illness Insurance, Life Insurance and Gift Inter Vivos Insurance. We also provide advice on Business Protection Insurance and Key Person Insurance.

They are looking for an outgoing, friendly and motivated individual to join our Client Relationship Team.

The company is made up of 3 departments and the role would provide excellent customer service for our existing clients, maintain our high level of client retention and well as referring any clients to the advisers if advice is required.

Benefits include:

  • Apprenticeship training delivered at your workplace to achieve a nationally recognised certificate
  • Competitive apprentice wage
  • Career guidance with opportunities for progression
  • Retail discounts
  • Discounted travel
  • Annual bonuses
  • Annual pay increase
  • 20 days annual leave + bank holidays

Job duties and responsibilities:

  • Helping clients with any queries they may have in a polite and professional way
  • Sorting out any issues relating to direct debits
  • Assisting them with trust forms
  • Maintaining computer records and updating the CRM system

The successful candidate will have the following:

  • Provide friendly, compliant and professional advice at all times
  • Totally customer focused and able to work to deadlines
  • Excellent telephone manner

At Apprenticeship Connect we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish.

Apply now to begin your career.

Job Reference: J485672

Salary: Up to £12000 per annum

Salary per: Annum

Job Duration: 12-15 Months

Job Start Date: ASAP

Apply Now

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